SOPHiA GENETICS

Clinical Application Product Coordinator, Lausanne - Switzerland

The Junior Coordinator will provide administrative support to the CAPM team (Clinical Application Product Manager) in different regions and ensure that the whole process of product management runs smoothly.

Key Responsibilities:

  • Support services from internal communications to sales support activites across product lines and business lines.
  • Establish monthly report for Directors and CAPMs on performances.
  • Liaise with multiple stakeholders to establish and consolidate administrative processes, such as ERP and CRM.
  • Establish customer satisfaction support role, create JIRA dashboard per business line and product line for all CAPMs and Directors
  • Coordinate quarterly reviews for individuals and teams
  • Communicates with and engages with CAPM to ensure smooth delivery of services.
  • Contributes to process improvements and standardization of processes.

Requirements:

  • Master’s degree  
  • 2 years working Operations/Administration or a Customer Service environment
  • Strong communication skills
  • Attention to details
  • Customer service-oriented
  • Demonstrated experience in working and influencing people from divers backgrounds and departments.

Location :1x St-Sulpice/CH