SOPHiA GENETICS

Clinical Application Product Coordinator, Lausanne - Switzerland

The CAPM Coordinator will provide support to the CAPM team (Clinical Application Product Manager) in different regions and ensure that the whole process of product management runs smoothly.

Key Responsibilities:

  • Support services from internal communications to sales support activites across product lines and business lines.
  • Establish monthly report for Directors and CAPMs on performances.
  • Liaise with multiple stakeholders to establish and consolidate administrative processes, such as ERP and CRM.
  • Establish customer satisfaction support role, create JIRA dashboard per business line and product line for all CAPMs and Directors.
  • Coordinate quarterly reviews for individuals and teams, take minutes and follow-up action items.
  • Drive process improvement and standardization in accordance with ISO 27001 and 13485 certifications in collaboration with internal quality department.
  • Communicates with and engages with CAPM to ensure smooth procedures are up-to-date and followed.
  • Training coordination in collaboration with CAPMs and Knowledge Management.

Requirements:

  • Bachelor’s degree  
  • 2 years working Operations/Administration or a Customer Service environment
  • Strong communication skills
  • Attention to details
  • Customer service-oriented
  • Demonstrated experience in working and influencing people from divers backgrounds and departments.

Location :1x St-Sulpice/CH